Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with an individual or corporate entity ("Data"). This includes:

• Identity & Contact Data: Name, business address, email address, phone numbers, job title, and company profile details submitted via web forms or service contracts.
• Technical & Load Diagnostics Data: Electrical load analysis profiles, harmonic distortion levels, equipment serial numbers (UPS, stabilizers, batteries), and structural data captured during site surveys and technical audits.
• Operational & Platform Data: Interaction details, service ticket history, and real-time field status updates handled through our central Call Center, SAP ERP, Salesforce infrastructure, and Field Service Mobile Apps.
• Usage & Device Data: IP addresses, browser types, device identifiers, and site interaction metrics captured via cookies and standard analytics tools when you navigate our website.

2. How We Use Your Data

We process your data strictly to fulfill our engineering, service, and operational obligations, including:

• Service Delivery: Processing product orders, executing turnkey installations, scheduling preventive maintenance (PM), and deploying rapid corrective breakdown (BD) teams.
• Operations & Logistics: Automating service ticket tracking, optimizing component store inventories, and monitoring field engineer performance via Key Result Areas (KRAs).
• Technical Quality Assurance: Analyzing power quality profiles, baseline electrical noise, and thermal logs to ensure optimal hardware integration and equipment longevity.
• Business Relations: Sharing service updates, verifying manufacturer warranties with our authorized business partner (Fuji Electric India Pvt. Ltd.), and managing pan-India channel metrics.
• Legal Compliance: Adhering to strict Integrated Management System (IMS) Audits, safety regulations, tax compliance, and national data processing mandates.

3. Data Sharing and Disclosure

We do not sell your personal or corporate data. We only share information with verified entities under strict confidentiality agreements:

• Authorized Original Equipment Manufacturers (OEM): As an Authorized Channel Partner, we securely communicate hardware deployment data, electrical environments, and serial metrics to Fuji Electric India Pvt. Ltd. to activate, maintain, and honor factory warranties.
• Enterprise Service Providers: Data may be securely routed through certified cloud infrastructures hosting our internal operations software, including SAP, Salesforce, and secure database frameworks.
• Authorized Service Providers (ASPs): If your site falls under a multi-state region supported by our authorized third-party network, relevant operational logistics are shared exclusively to ensure identical Service Level Agreements (SLAs).
• Legal & Regulatory Authorities: We will disclose data if required by law, court order, or national safety mandates to prevent fraud or immediate operational liability.

4. Data Security & Retention

We employ corporate-grade technical and organizational security protocols to protect your data against unauthorized access, alteration, or disclosure.

All data stored within our ERP ecosystems (SAP/Salesforce) and mobile apps is guarded by strict access controls and encryption standards.

We retain your information only as long as necessary to provide ongoing technical service contracts, maintain historical load analysis logs, manage active warranties, or fulfill legal tax obligations.

5. Your Data Rights

Depending on your jurisdiction, you or your corporate enterprise possess explicit rights regarding your data:

• Right to Access & Rectify: You can request a summary of the personal/corporate information we hold and demand corrections to inaccurate records.
• Right to Erasure: You can request the deletion of your contact or operational records, provided there are no active service contracts, outstanding financial ledger records, or active factory warranty claims linked to the equipment.
• Right to Withdraw Consent: Where data processing is based on consent, you may withdraw it at any time by contacting our data desk.

6. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy as our digital backend structures evolve or as regulatory changes require. All modifications will be updated directly on this page with a revised "Effective Date."

7. Contact Our Operations Desk

For any inquiries, data verification requests, or privacy concerns, please contact our administrative desk: